Yes. CIM is currently taking new patients. We are credentialed with a wide range of carriers. Always confirm that we are in your insurances network to confirm that you will receive the complete value of your coverage benefits.

You can schedule an appointment by calling (304) 720-2345 and tell the receptionist you want to schedule an appointment. This will ensure that the provider is allotted time to meet with you and discuss your medical concerns.

Always call and schedule an appointment as early as possible to ensure you can get a time and day that is convenient for you. The best time to schedule a follow up appointment and your annual wellness/yearly exam is when you check out after a visit. This will give you the most scheduling options.

CIM is a group practice and has multiple physicians and midlevel providers. We practice as a ‘team’ with many members being a part of that time.

When you schedule your first appointment, you will be assigned with a ‘preferred’ provider. This will be the provider who has the overall responsibility for directing your healthcare. When you call for an acute or emergent appointment, every effort will be made to schedule your appointment with your preferred provider. However, we may ask you to see one of your provider’s associates who has an appointment opening. You will continue to see that provider until the acute episode has been treated and resolved.

CIM provides its patient’s access to a CIM provider after hours, on weekends and holidays. You can reach a provider by calling 304-720-2345 and selecting Option 8. You will then provide your name, contact telephone number, date of birth and brief summary of why you are calling. The provider will contact you to provide assistance. Please note that maintenance and narcotic prescription requests will not be provided outside of normal office hours.

If you feel your health situation is life threatening, you should contact 911 and/or go directly to the nearest emergency room. Please call 304.720.2345 for all other healthcare issues before going to the emergency department or urgent care facility.

The best time to request a prescription is during your office visit. For this reason, we ask that you always being all your medication bottles, vitamins, etc., including those prescribed by other providers and facilities,
to every follow up and annual visit.

This helps us to help you keep track of what medications you are on and when each one will need to be refilled. Please note that antibiotics and controlled substance medications will not be prescribed after hours or over the telephone. In order to receive these medications, you must be seen by a provider at CIM.

It is important that you come prepared for your first visit. This will give both you and your provider the opportunity to make the most of your visit.

To help you, please being the following information with you:

• A list of questions you have. This will help you not forget
  something you have questions about.

• Your health insurance card and any form(s) your insurance
  requires be completed during the visit.

• Any pertinent medical information, records, test results given to
  you by any non-CIM provider or facility.

• All your medication bottles including those prescribed by someone
  other than a CIM provider. This includes prescription
  medications, vitamins and supplements.

• A list of any known allergies.

• Financial resources (cash, check, credit card or debit card) to
  cover any co-payment designated by your insurance.

Such preparation will ensure that you receive the best care possible and associated issues such as insurance billing and payment are handled efficiently and correctly.

Every patient can help control the costs of healthcare by doing some simple things. (1) Make sure CIM always has your current address, telephone and insurance information. (2) Call our office BEFORE going to the ER or urgent care facility and for all non-life threatening issues. We have a provider on call 24/7/365. Call the office at 304-720-2345 and follow the prompts to reach the provider on call. They will give you direction on the most appropriate action for care. (3) Follow all direction the provider gives you regarding your care. This include filling medications timely and getting any ordered testing done timely. This allows our office to assist you in getting the most appropriate care in the most appropriate setting at the most reasonable cost.